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8882 / Business Analyst and Service Delivery Specialist
Censis Technologies, Inc

Position Information

Hourly Wage
$10 per hour
• Business Analyst: This encompasses start to finish data facilitation and validation in an organized and systematic approach. The Business Analyst will review data provided by our clients and format that data for upload into our CensiTrac system. This effort involves using Microsoft Excel and other data tools. Additionally, the Business Analyst will be involved in internal business process review as it relates to this area and document to improve our customer implementations. The position is also responsible for performing instrument marking and commissioning services and providing service delivery support to our Clients.
• Service Delivery Specialist: Act as the initial support resource for Censis clients to ensure resolution and client satisfaction on any support and technical issues. The Service Delivery Specialist is responsible for providing excellent support and customer service to all clients using CensiTrac products. This includes managing any customer CensiTrac issues and documenting all communications until case resolution. Is responsible for working directly with customers and vendors to accurately process orders for hardware and supplies.
• Excellent communication and attention to detail skills
• Ability to set priorities and meet deadlines
• Strong problem-solving skills
• Highly self-motivated
• Familiarity and ease with computer systems and common software products such as Excel, Powerpoint and Word

Posting Information

Computer Programming & Software Development, Customer Service
Eligible to work WITHOUT employer visa sponsorship (i.e. U.S. Citizen/Perm. Resident)
May 2019
May 2020
Accounting, Accounting, Macc, Business Admin, MBA, Business Administration, Business Education, Business Education, MBE, Computer ...

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